Privacy Policy

1. Introduction

GrapherSer Photography ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website grapherser.com or use our photography services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Subscribe to our newsletter
• Book photography services
• Participate in contests or promotions
• Interact with us on social media

This information may include:

• Name and contact information (email, phone, address)
• Event details and photography preferences
• Payment information (processed securely through third-party providers)
• Communications between you and GrapherSer

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device and operating system details
• Pages visited and time spent on our website
• Referring website information
• Cookie data (as described in our Cookie Policy)

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and improving our photography services
• Communicating with you about bookings and inquiries
• Sending newsletters and promotional materials (with your consent)
• Processing payments and managing contracts
• Analyzing website usage to improve user experience
• Complying with legal obligations
• Protecting against fraud and security threats

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing services
• Analytics and website optimization
• Cloud storage and backup services

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government investigations
• Protection of our rights and property
• Safety concerns for individuals or the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches
• Unlawful processing

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Client information: 7 years after final service delivery
• Newsletter subscriptions: Until you unsubscribe
• Website analytics: 26 months
• Payment records: As required by Canadian tax law

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Object to or restrict certain processing activities

7.2 Communication Preferences

You can:

• Unsubscribe from marketing emails using the links provided
• Update your communication preferences
• Contact us to opt-out of certain communications

7.3 Cookie Management

You can manage cookie preferences through:

• Our cookie consent banner
• Browser settings and preferences
• Third-party opt-out tools

8. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Photography-Specific Privacy Considerations

10.1 Image Rights and Releases

For photography services, we obtain appropriate model releases and permissions for image use. We respect your preferences regarding:

• Social media sharing of your photographs
• Portfolio inclusion and marketing use
• Public display and exhibition rights
• Commercial licensing of images

10.2 Image Storage and Backup

Your photographs are stored securely using encrypted cloud storage services and local backup systems. We maintain multiple copies to ensure preservation and delivery of your images.

11. Third-Party Links and Services

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you access through our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

13. Canadian Privacy Law Compliance

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We are committed to the fair information principles outlined in these laws.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. Complaints and Dispute Resolution

If you believe we have not complied with this Privacy Policy or applicable privacy laws, you may:

• Contact us directly using the information above
• File a complaint with the Privacy Commissioner of Canada
• Contact your provincial privacy commissioner

We are committed to resolving privacy concerns promptly and fairly.